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Return & Refund Policy

We take pride in the quality of our metal products and want you to be completely satisfied with your purchase. Please read our return policy carefully before ordering.

Returns

Due to the nature of metal fabrication, returns are only accepted for faulty or damaged items.

If your item arrives damaged or with a manufacturing defect, please contact us within 7 days of receiving your order. To help us resolve the issue quickly, include:

Your order number
Clear photos of the item and packaging
A brief description of the issue

Once approved, we will offer a replacement, repair, or refund, depending on the situation.

Non-Returnable Items

The following items cannot be returned or refunded:

Custom-made or personalised items (including names, dates, sizes, or designs)
Items damaged due to misuse, incorrect installation, or normal wear and tear
Products with natural variations in colour, texture, or finish, which are inherent to metal and part of the product’s character

Refunds

Approved refunds will be processed back to the original payment method. Please allow 5–10 business days for the refund to appear in your account.

Shipping Costs

Shipping costs are non-refundable, unless the item is faulty or damaged
Return shipping costs may apply unless otherwise agreed

Contact Us

If you have any questions or concerns about your order, please contact us at: info@mechsign.co.nz